800-441-5713
Current wait: 5 mins (3m avg)
Hours: 24 hours, 7 days
Best time to call: 10:45am
Want to contact L.L.Bean customer service faster? Don't wait on hold! Chat with the L.L.Bean team directly via live chat.
(800) 349-9130
Canada
(207) 552-3028
International
(800) 453-0659
Return Issues
Check out if you can find the solution you need.
What happened: The problem: Was I hacked what's my card balance, it seems high.
What happened: I was on a website that had LL Bean clearance. I ordered some products. After I checked out, I got an email that read "you paid $**.** USD to JENNifer Hernandez.**Transaction ID ********CW******B**Is this legit or have I been scammed? I used my LL Bean card
What happened: My chat session was with Lucy, one of your agents. She fixed my problem instantly after my call. How can I reach her to give my thanks? **The order number was ************.
What happened: My riverton pants lost color when I Powerwashed the deck. I bought a new pair, and the new pair has a developed a discolored spot too.. I have been much more careful with the new ones. (Which is kinda weird in a way).
What happened: I have purchased many prima cotton ladies t shirts from you and just love them. However when I washed my yellow one tiny tiny spots appeared on the t shirt.Ihave tried everything to get them out. I now believe it to be a defect in the color . I am hoping you will replace it no charge l am at your mercy Thank you Amy Sleep
What happened: I was trying to do something, and ran into a problem.
What happened: The problem: Been waiting for a package for like * weeks now and hasn’t shown up
To contact the L.L.Bean customer service by phone, you can follow these steps:
Look up the phone number of the L.L.Bean customer service. The phone number is listed on llbean.com. Or check out the L.L.Bean phone number page on WorthEPenny.
Dial the L.L.Bean phone number 800-441-5713.
Hours: 24 hours, 7 days
Best time to call: 10:45am
Wait for an answer: Once the call is connected, wait for a L.L.Bean representative to answer on the other end.
Average wait time: 3m
Identify yourself and state your reason for calling the L.L.Bean representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from L.L.Bean to help them assist you.
Ask for assistance: Ask the L.L.Bean representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If L.L.Bean needs additional information from you or provides any instructions, follow them carefully.
Thank the L.L.Bean representative: After you have received the assistance you need, thank the L.L.Bean representative for their time and help.
To get to a real person as quickly as possible when calling L.L.Bean, you can follow these steps:
Dial the L.L.Bean customer service phone number 800-441-5713, which can be found on the L.L.Bean website or in your order confirmation email form L.L.Bean. Or check out the L.L.Bean phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about L.L.Bean. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live L.L.Bean representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with a L.L.Bean representative.
If the system still doesn’t connect you to a L.L.Bean representative, stay on the line without pressing any keys. L.L.Bean will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from L.L.Bean.
Once you reach a live person, explain your issue and provide any relevant information about your L.L.Bean order. The L.L.Bean representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the L.L.Bean website. This may allow you to connect with a L.L.Bean representative more quickly and efficiently than calling.
When calling L.L.Bean customer service, here are some best practices to ensure a smooth and efficient experience:
Have your L.L.Bean account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the L.L.Bean representative without any disruptions or background noise.
Be polite and respectful to the L.L.Bean representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on L.L.Bean.
Clearly explain the issue you are facing and provide any relevant information or details that can help the L.L.Bean representative address your concern.
If the initial L.L.Bean representative is unable to resolve your issue, politely ask to speak with a supervisor from L.L.Bean or escalate the issue to a higher level of authority.
Take notes during the call, including the L.L.Bean representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with L.L.Bean after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling L.L.Bean customer service.
If you are unhappy with your call to L.L.Bean customer service, there are several options you can try:
Call again: Try calling L.L.Bean customer service again and speak to a different L.L.Bean representative. Sometimes a different L.L.Bean representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the L.L.Bean representative, you can ask to speak with a supervisor from L.L.Bean or escalate the issue to a higher level of authority.
Provide feedback: After the call, L.L.Bean may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to L.L.Bean customer service through other channels, such as email or chat. You can also explore the L.L.Bean Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with L.L.Bean service, you may want to consider other options such as returning the product you bought on L.L.Bean or filing a complaint with a consumer protection agency.
To the L.L.Bean customer support via live chat, you can follow these steps:
Go to the L.L.Bean website and look for a "Contact Us" or "Help" link at the bottom of the page.
Click on the link and look for options to contact the L.L.Bean customer support, which include email, phone, or live chat.
Click on the live chat option, and follow the prompts to connect with a L.L.Bean representative.
Provide any necessary information about your issue or question, and wait for the L.L.Bean representative to respond.
Some retailers may have a chat window that pops up automatically when you visit their website, while others may require you to click a "Chat" or "Support" button to initiate a chat session. If you are unable to find the L.L.Bean live chat option, you may need to contact the L.L.Bean customer support team through email or phone instead. Keep in mind that the availability of these contact options may vary depending on the retailer and the time of day you are attempting to contact them.
You can contact L.L.Bean via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact L.L.Bean via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for L.L.Bean official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of L.L.Bean, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about L.L.Bean. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the L.L.Bean social media team.
Please note that the social media accounts of L.L.Bean are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact L.L.Bean for certain issues. For urgent or complex issues, it's recommended to contact L.L.Bean customer service via phone or chat for more personalized assistance.
Yes, to contact the L.L.Bean customer support by email, follow these steps:
Go to llbean.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by L.L.Bean and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your L.L.Bean order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your L.L.Bean order number or username.
Once you have completed the email, click send. You should receive a response from the L.L.Bean customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to L.L.Bean. WorthEPenny provides free tools and resources to assist customers in reaching L.L.Bean customer service more efficiently, such as the L.L.Bean phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about L.L.Bean, as well as forums where L.L.Bean customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including L.L.Bean, it is not associated with or endorsed by L.L.Bean.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the L.L.Bean official app or the L.L.Bean company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of L.L.Bean trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: L.L.Bean. All references by WorthEPenny to third-party trademarks like L.L.Bean are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.